Refund policy

 

At ZAVIRAH, we carefully inspect every product before dispatch. We want you to be completely satisfied with your purchase.

Damaged, defective or incorrect items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. Please provide your order details along with clear photos or a video showing the issue.

Exchange
An exchange may be offered if the product is unused, unwashed, unstitched and in its original condition and packaging. Exchange is subject to product availability.

Change of mind
We do not offer returns or refunds for change of mind, colour preference, or simply not liking the product after receiving it.

Fabric & colour variation
Please note that slight colour differences may occur due to photography, lighting and different screen/display settings. Minor variations of this nature will not be considered defects.

Cut, stitched or washed fabric
Fabric that has been cut, stitched, altered or washed cannot be returned or exchanged.

Return shipping
If an item is incorrect or defective due to an error from ZAVIRAH, we will arrange or cover the appropriate return/exchange shipping. For an approved exchange for any other reason, delivery charges may be borne by the customer.

Refunds
Where an exchange or replacement is not possible for an eligible defective/incorrect product, a refund may be offered after the returned product has been inspected.

Contact Us
For return or exchange requests, contact ZAVIRAH at zavirah.official@gmail.com with your order number and details of the issue.